FAQ

Fixed fares, explained.

Everything you need to know about our flat-rate Sydney Airport transfers across the Northern Beaches.

Pricing & terminals

Is the fare the same for T1, T2 and T3?: Yes. The fixed fare is identical for T1 International, T2 Domestic and T3 Domestic. Add $20 AUD only when your trip originates at the airport (airport pickup). You never pay extra simply for using a different terminal.
Why is the price the same for all terminals?: The terminals are close to each other on the same airport precinct, so the distance and driving time from your Northern Beaches suburb is effectively identical. We keep it simple: one suburb, one price.
Are the prices different for pickup vs drop-off?: Trips from Sydney Airport to your home are $20 AUD more than trips from your home to the airport, because airport pickups include terminal meet-and-greet, flight tracking and extra wait-time coverage. The fare is still fixed and the same for T1, T2 and T3.
Which suburbs have fixed rates?: Our published fixed rates cover the main Northern Beaches suburbs: Manly, Fairlight, Balgowlah, Seaforth, Clontarf, Freshwater, Queenscliff, Manly Vale, Brookvale, Dee Why, Curl Curl, Allambie Heights, Frenchs Forest, Forestville, Collaroy, Narrabeen, Mona Vale, Newport, Avalon, Palm Beach. If your address is outside these suburbs, we will quote you a custom flat fare before you confirm.

What is included in the fixed fare?: Tolls, GST, airport access fees, meet-and-greet inside the terminal, up to 60 minutes of complimentary wait time after your flight lands, and flight tracking are all included. There are no hidden surcharges.
Are baby and child seats included?: Baby seats (0–12 months) and child / booster seats are available for $10 AUD each per journey. You can add them when you book or request them by phone.
Is luggage included?: Yes. Our Kia Carnival carries up to 6 large suitcases plus hand luggage at no extra charge, as long as the total passenger count does not exceed six.
Do you charge for flight delays?: No. We track your flight in real time and adjust the pickup time automatically. If your flight is delayed, your driver waits — the fixed fare does not change.

How do I get a fixed quote?: Use the booking widget on the home or contact page, select your suburb and Sydney Airport, and the fixed fare will appear instantly. You can also call or email for a quote.
Do I need a credit card to check the price?: No. You can see the fixed price before entering any payment details. We only collect payment details when you confirm the booking.
Can I change my pickup time after booking?: Yes. Call or email us as soon as you know the new time and we will update your booking at no extra charge, subject to availability.
What is your cancellation policy?: Cancellations made more than 24 hours before the scheduled pickup receive a full refund. Cancellations within 24 hours may be subject to a fee to cover reserved driver time.

Where will my driver meet me at the airport?: Your driver will meet you inside the terminal arrivals hall with a name sign, near the main exit. If anything changes, we will text you the driver's contact details before you land.
How much wait time do I get?: You receive 60 minutes of free wait time from the time your flight lands. After 60 minutes, additional waiting is charged at $75 AUD per hour.
What if I am travelling with a surfboard or oversized luggage?: Let us know when you book. The Kia Carnival has generous cargo space, but we want to confirm everything fits safely alongside your group.

Still have questions?

Call or message the concierge — we reply within minutes during business hours.